Customer Representative, Data Entry Specialist.

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 9th, 2024 (3 days ago)

Member Since

May 9th, 2023

Profile Description

• Years of experience in the BPO industry specializing in providing customer support via chat, email also I have worked in back office on a Financial account for a UK based bank and a Sales Representative for a Radio Subscription that is based on U.S.A.
• Experienced subject matter expert capable of providing real-time support to tier 1 agents and answering customer escalated concerns.
• Ability to provide analysis, modification, and in-depth review of knowledge-based articles to ensure that materials that are used as references are always up-to-date.
• Skilled in terms of investigation and information gathering that's required to create escalation tickets.
• Knowledgeable in using MS Office apps and statistic report presentations.
• Love listening to music and playing basketball.

Top Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

I worked in a BPO as a Customer Representative that is responsible in handling customer concerns and also worked as a Sales Representative that is responsible in retaining customers for the company to have a higher sales.

Office and Administration » Data Entry

Experience: 2 - 5 years

I handled a financial account for 3 years where I am tasked to reorganize, verify, and encode sensitive/confidential details into the system and also to send an accurate final response letter to the customer's address.