TOP RATED Virtual Assistant / Customer Service / Ecommerce /

With a passion for digital strategy in the industry, I bring extensive experience as a Social Media Manager for everybody's business. I've successfully developed and executed comprehensive content strategies across LinkedIn, Instagram, and Facebook and Tiktok, amplifying the clients's online presence and engagement. From crafting compelling posts and managing community interactions to launching targeted campaigns and analyzing performance metrics, I've effectively showcased expertise and fostered meaningful connections with followers. I pride myself on maintaining brand integrity and enhancing visibility through strategic content creation and proactive reputation management. Continuously staying abreast of industry trends and platform updates, I ensure our social media efforts remain innovative and impactful in promoting coaching services and driving client engagement.

As a seasoned professional, I bring a wealth of experience spanning various roles that revolve around customer service, virtual assistance, and Shopify store management. With five years dedicated to supporting Shopify business owners in customer service and store management, three years as a Director of Client Services overseeing my own Virtual Assistant firm, and another five years in Customer Service assisting customers from the US and Canada, I have honed a diverse skill set. My expertise lies in providing top-notch e-mail, ticket, and phone support, always striving to exceed customer expectations. I am deeply passionate about communication and firmly believe in understanding customers' needs to ensure their utmost satisfaction. Over the years, my role as a Customer Service Agent has allowed me to refine a multitude of skills that align closely with my personality traits, including patience, attentiveness, empathy, time management, and more, all vital for delivering exceptional customer service. Beyond customer support, I excel as an Executive VA, exhibiting exceptional English language skills applicable to various tasks such as management, social media handling, payroll, photo/video editing, web research, and CANVA editing. I am proactive, innovative, and dedicated by nature, traits that consistently benefit the objectives of the tasks at hand. I am committed to continuous improvement, always seeking opportunities to enhance my skills and deliver superior performance. I prioritize client satisfaction, valuing collaboration to ensure their visions are realized. My focus remains on what I can bring to your business, offering innovative solutions, a strong work ethic, and a commitment to excellence.

Certainly! Here's a refined version without emojis: As an IT Technician/IT Remote Support Technician, I am driven by a proactive approach and a commitment to delivering exceptional customer service. With a track record nearing Top Rated status as a freelancer, I've successfully executed numerous projects, showcasing proficiency and dedication. Customers are the lifeblood of any business, and I prioritize providing unparalleled support, excelling in problem-solving to ensure each customer feels valued. With over 7 years of experience, I bring a wealth of expertise and a constant drive to enhance my skills and knowledge. My background includes hands-on experience in managing a Shopify store and proficiently handling tickets using HubSpot. I am adept at email support, ensuring swift and effective responses, and I excel in maintaining strong customer relationships through timely and personalized interactions. I also uphold and enhance company reputation through all communications and am skilled in providing versatile administrative support, including adept data entry tasks. **** Key Contributions **** - Proficient in email support, ensuring swift and effective responses - Uphold and enhance the company's reputation through all communications - Cultivate strong customer relationships with timely and personalized interactions - Expertise in managing platforms like HubSpot and Salesforce - Proactively address common queries with comprehensive and tailored solutions - Maintain transparent communication through diligent ticket comments - Ensure flawless written communication through meticulous proofreading - Provide versatile administrative support, including adept data entry tasks.