Efficient VA, Customer/Sales/dispatch specialist,

Overview

Looking for full-time work (10 hours/day)

at $9.10/hour ($2,002.00/month)

Bachelors degree

Last Active

March 20th, 2025 (6 days ago)

Member Since

March 8th, 2016

Profile Description

Hi I’m
Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info a seasoned professional with more than 10 years of diverse experience in Sales,
Customer service, Operations management, and Team leadership, I’ve
developed a passion for optimizing processes, empowering teams, and delivering
exceptional customer experiences. From coordinating complex routing systems to
managing high-performing sales teams, I thrive on solving challenges and
driving results.
 Key Highlights:
Leadership: Managed and mentored teams
to consistently exceed performance benchmarks.
Customer-Centric: Proactively addressed
customer needs, resolved escalations, and fostered loyalty.
Operations Expertise: Improved workflows and
routing systems to maximize efficiency and streamline operations.
Sales Success: Delivered strong sales
outcomes while maintaining a focus on long-term customer relationships.
I believe
in a collaborative approach, combining strategic thinking and a hands-on mindset
to create value for both organizations and customers. Let’s connect and explore
ways to grow together!
Experience
Dispatch Branch Manager

2017 – 2024
Managed routing and
logistics for efficient service delivery.
Enhanced customer experience
through tailored solutions and effective problem-solving.
Supervised a team to meet
and exceed operational and sales targets.
Sales/CSR/Manager

2015 – 2017Led a sales team, providing coaching and strategies to meet ambitious targets.Oversaw performance metrics and implemented improvements to drive growth.
Tier 2 | SME/POC/Escalation/Pmo Analyst

2014 – 2015
Supported escalated
technical issues and served as a point of contact for team inquiries.
Provided data analysis and
recommendations to improve processes.
Team Lead
| Trainer | Customer Service Representative/Sales Rep
2011 – 2014
Progressed from CSR to
Trainer and Team Lead within three years.
Trained and mentored new
hires, fostering a culture of excellence and teamwork.
Managed daily operations and
resolved customer inquiries with efficiency.
Sales
Associate

2010 – 2011
Built and maintained
relationships with clients to meet sales goals.
Conducted market analysis
and provided tailored property recommendations.
Skills
Customer Service Excellence
Team Leadership &
Mentoring
Sales Strategy &
Execution
Routing & Logistics
Management
Process Optimization
Problem-Solving &
Escalation Handling
 
CERTIFICATIONS
Red hat- Escalations
DDA/Root Cause Analysis
Coaching 101
Coaching Plan workshop
Smart Goals Planning
Erlang C “Work Force Planning”
Now Process
ECC-Extreme Customer Connection
Art of Presentation
Train The Trainers
If you need any additional information froUpgrade to see actual info, please don’t hesitate to ask. I
look forward to the possibility of joining your company. Thank you and have a
great day!
Here is a Vocaroo
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