E-commerce specialist

⁃ Creation of Exclusive Store Promotions ⁃ Data Analysis via Business Insights ⁃ Management of Product Listings ⁃ Troubleshooting for Various Shopee Accounts ⁃ Usage of Bump Function to Improve Product Search Ranking

Creating the main image of the E-commerce Platform (Lorikeet,voucher etc.) Sometimes making invitation card Basic Photoshop

Managing expense reports and ensuring that they are processed in a timely and accurate manner Tracking office supply inventory and submitting orders for additional supplies as needed Processing invoices and ensuring that they are paid on time Maintaining databases of customer and vendor information Generating reports and analyzing data to identify trends or areas where improvements can be made

Place phone calls to current customers to determine their satisfaction as well as receive customer suggestions Call potential customers to describe services offered Draft emails that can be sent to potential customers educating them on the company and what they offer Explain to customers how the company can help them not just sell to them Follow-up with customer leads or previous customers

-Salesforce -Responding to emails (Inq and Sales) -Quality Product (providing advice on the quality of the product being sold) - After-sales concerns to customer service -Setting a logistic scheduled for installation

Check Sales Data of E-commerce account in Shopee, Lazada, Tiktok etc

Answer phones to assist customers with inquiries or issues Explain services offered by the company that could be beneficial to the customer Take notes of all customer calls for future reference Accept and process account payments and contracts Return phone calls to inquiring customers regarding company services and policies

Recorded demographic information based on customer surveys into Microsoft Excel spreadsheets. Achieved a 93% cumulative “success” rate for entering data based on speed and accuracy. Prepared customized reports for data analysts using Microsoft Excel.

Improved organic search rankings from page 3 to Top 5 for 10+ high-competition keywords for a leading e-commerce brand and increased their organic traffic by 21%. Seeking to leverage exemplary project management skills, data analysis skills, and broad technical SEO knowledge as an SEO Strategist at Google.