Experienced Virtual Assistant | Top-Notch Customer Service

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelors degree

Last Active

November 3rd, 2024 (2 days ago)

Member Since

May 8th, 2023

Profile Description

Hello! I'm Upgrade to see actual info, a dedicated Virtual Assistant with extensive experience in customer service, administrative support, and social media management. I offer a diverse skill set to help streamline your operations and enhance your business.

What I Offer:

Customer Service Expertise: Over three years of experience handling inbound and outbound calls, resolving issues, and delivering exceptional support in BPO and HR roles. Proficient in managing customer interactions, authorizing services, and handling billing inquiries.

Administrative Support: Skilled in calendar management, email communication, and multitasking. I am experienced in screening and training applicants, scheduling appointments, and managing live chat inquiries.

Social Media & Online Tools: Proficient in social media management, including Facebook Meta. Familiar with tools such as Canva, Notion, Google Workspace, and live chat platforms. I am experienced with ChatGPT for enhanced communication and task management.

Soft Skills: Goal-oriented, proactive, and detail-oriented with strong time management and problem-solving abilities.

Tools I Use: 

Communication & Management: Gmail, Outlook, Zimbra, Google Workspace, Notion 
Social Media: Facebook Meta, Canva, Pinterest
Project & Task Management: ToDoist, Color Hunt
Chat & Support: Live Chat, Frontdoor, ChatGPT
Content Creation: Capcut

My Experience Includes:
Shipping Container (HR Team,Upgrade to see actual info): Screening applicants, managing ads, training on Facebook Marketplace, handling email and live chat communications.

IQOR PH (Call Center Agent,Upgrade to see actual info): Providing support for home warranty services, managing billing, coordinating with technicians, and resolving issues.

Ameritel (Call Center Agent,Upgrade to see actual info): Conducting outbound calls for health insurance sales, generating leads, and engaging with prospective clients.

I am eager to contribute my skills and experience to your team. Let’s achieve your business goals together!