Rozie

IT-Helpdesk Support Specialist / Writer

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Overview

Looking for gig work

at $3.00/hour

Bachelors degree

Last Active

December 30th, 2024 (12 days ago)

Member Since

March 7th, 2016

Profile Description

I am an IT by profession and have been working as an IT-Helpdesk Specialist for a BPO company. My skills are as includes:

·
Having a working knowledge of common
information technologies and systems
-Managing multiple projects simultaneously
while maintaining high customer service standards
-Communicating complex concepts to a general
audience
-Troubleshooting common IT problems
- General awareness of computer systems, PC repair, and network management
-Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
-Ability deploy, configure, and support operating systems on desktop and mobile
-Understanding and appreciation for information security within systems and user devices.
-Strong drive to provide excellent customer service and experience, with an
awareness of prioritization of tasks, stakeholders, budget, and time.