Virtual Assistant (Admin Assistant & Project Management)

Here are my skills that I possess as a Project Management Officer/Coordinator below: ****Core Skills: • Leadership: Guiding and motivating teams. • Communication: Effective interaction with the clients/customer. • Organization: Managing tasks, deadlines, and resources. • Problem-solving: Identifying and resolving project challenges. • Time management: Efficiently allocating resources and meeting deadlines. • Decision-making: Making informed choices under pressure. • Risk management: Identifying and mitigating potential risks. ****Technical Skills: • Project management software: Proficiency in tools like Teamwork, Google Suite & Microsoft Office Tools. • Reporting: Creating clear and concise project reports. • Change management: Adapting to project changes and managing clients/customers' expectations. ****Additional Skills: • Team building: Fostering collaboration and teamwork. • Negotiation: Resolving conflicts and reaching agreements. • Adaptability: Flexibility to handle changing project requirements. • Critical thinking: Analyzing information to make informed decisions. • Attention to detail: Ensuring accuracy and precision in project execution.

Here are my skills that I possess as a Customer-Facing Representative/Officer below: ****Core Skills: • Communication: Verbal, written, and active listening skills. • Empathy: Understanding and responding to customer needs and emotions. • Problem-solving: Identifying and resolving customer issues effectively. • Patience: Maintaining composure under pressure and handling difficult customers. • Product knowledge: Understanding the products or services offered. • Time management: Prioritizing tasks and meeting deadlines. • Adaptability: Flexibility to handle different customer inquiries and situations. ****Technical Skills: • Customer Relationship Management (CRM) software: Proficiency in tools like iCall, HubSpot, or Less Annoying CRM. • Computer proficiency: Strong skills in Microsoft Office Suite or Google Workspace. • Call center software: Knowledge of call center technology and tools. • Email management: Efficient handling of customer inquiries and correspondence. • Data entry: Accurate input of customer information and interactions. ****Additional Skills: • Negotiation skills: Resolving customer disputes or complaints. • Teamwork: Collaborating with colleagues to provide excellent customer service. • Attention to detail: Ensuring accuracy and precision in customer interactions. • Customer focus: Prioritizing customer satisfaction and building loyalty.

Here are my skills that I possess below as Administrative Support/Assistant: ****Core Skills: • Organizational skills: Efficiently managing tasks, prioritizing workloads, and maintaining a structured workspace. •Time management: Effectively allocating time to complete tasks and meet deadlines. • Communication skills: Clear and effective verbal and written communication with colleagues and stakeholders. • Attention to detail: Ensuring accuracy and precision in all tasks. Problem-solving: Identifying and resolving issues efficiently. • Customer service: Providing excellent support to internal and external clients. • Adaptability: Flexibility to handle changing priorities and tasks. • Discretion: Maintaining confidentiality of sensitive information. ****Technical Skills: • Proficiency in office software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace/Suite. • Data entry: Accurate and efficient data input. • Calendar management: Scheduling meetings and appointments. • Email management: Efficiently handling incoming and outgoing emails. • File management: Organizing and maintaining electronic and physical files. ****Additional Skills: • Project management: Coordinating and overseeing projects. • Research skills: Gathering and analyzing information. • Reporting: Ability to effectively compile, organize, and present information in a clear and concise manner.