Current Employment Status:
Hired Full Time on Nov 28, 2023
As a Customer Service Representative with a background in Telco Account management, I excel in resolving billing disputes, addressing minor technical concerns like service interruptions, conducting basic troubleshooting, efficiently handling customer orders, and processing returns and exchanges. My proficiency extends to essential tools, including MS Word, PowerPoint, Spreadsheets, and Salesforce CRM, enabling me to provide exceptional service and support.
Experience: 6 months - 1 year
8 months of experience with resolving customer concerns.
Experience: Less than 6 months
Experience: 6 months - 1 year
Data entry such as account documentation, updating customer's profile as well as inputting data used for skip tracing.
Experience: Less than 6 months
Experience: 6 months - 1 year
have 6 months of Mobility Sales and Service experience
Experience: Less than 6 months
Three months experience in outbound sales handling Auto insurance and upselling home and health insurance.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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