Experience in booking hotel reservations and handling customer concerns.
Critical thinking, multi-tasking, and problem-solving skills.
Fluent in both written and verbal communication.
Knowledge in Google Docs, Spreadsheet, Microsoft Office
Experience: 1 - 2 years
Manage customers' accounts and concerns. Experience in FinTech accounts to assist in managing their accounts, assisting customers' remittance concerns, and filing disputes. Handling multiple channels such as voice, chat, email, and back-office queues.
Experience: Less than 6 months
Assist customers in booking/canceling Hotel Reservations. Talk to Hotel Receptionist/Manager to waive fees.
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