Project Management Officer / Customer Service Assistant 

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 7th, 2024 (5 days ago)

Member Since

May 1st, 2023

Profile Description

I am proficient, self-motivated Project Management Officer, Customer Service, Administrative Officer with excellent skill.
How can I assist you? Looking for E-Commerce Customer and Admin Management I can take off your plate, let's discuss your needs.
HIGHLIGHT & QUALIFICATIONS
Customer Experience Executive | Subject Matter Expert | Quality Analyst | Trainer | Assistant Team Leader | Project Management Specialist | Governance Compliance
PERSONAL SKILLS
Excellent verbal and written communication skills.
Motivated and always eager to learn new things.
Independent and self-sufficient in task handling.
Collaborative team player.
Proficient in MS Office, Slack, Jiras, Zoho Projects.
Typing speed of 50 words per minute.
Expertise in creating Gantt charts for projects.
Effective scheduling and time management.
Strong critical thinking and problem-solving abilities.
EXPERIENCE
Senior Customer Service Experience
Teleperformance, Makati City
February 2014 - November 2015
Main Tasks & Responsibilities:
Assisted customers with inquiries, concerns, and billing-related issues.
Managed customer accounts and upsold telecommunications products.
Accurately processed customer orders and troubleshooted technical issues.
Handled escalations, resolved complaints, and promoted new services.
Maintained accurate records of customer interactions and inquiries.
Health Care Customer Executive
Xerox Philippines, Pasay City (International Account Based in USA)
December 2015 - October 2017
Main Tasks & Responsibilities:
Provided compassionate customer service to patients and assisted with healthcare inquiries.
Managed patient appointments, insurance verification, and billing support.
Advocated for patients' needs and ensured clear communication with healthcare providers.
Maintained and updated patient records, followed HIPAA regulations.
Resolved patient complaints and conducted appointment reminders.
Sales Customer Executive
Teletech Philippines, Pasay City
November 2017 - February 2018
Main Tasks & Responsibilities:
Provided customer service, sales support, and order processing for telecommunications products.
Assisted with billing inquiries, technical support, and contract negotiations.
Promoted new products, ensured customer retention, and maintained accurate records.
Collaborated with internal teams to ensure seamless customer experiences.
Customer Service & Project Management Specialist
Grab Philippines, Ortigas, Pasig City
April 2018 - January 2023
Main Tasks & Responsibilities:
Spearheaded Grab Support/Operations development projects and completed over 100 projects.
Advised upper management on technology, marketing, and design.
Managed project needs, schedules, and delivery.
Provided administrative assistance and maintained comprehensive records.
Handled various roles including trainer, customer service executive, and governance compliance.
Administrative Moderator
GOIT Philippines (Remote)
May 2023 - Aug 2023
Main Tasks & Responsibilities:
Maintained communication with clients to address needs and concerns promptly.
Acted as the main point of contact for clients and facilitated onboarding.
Resolved client issues, gathered feedback, and provided training and education.
Identified opportunities for process improvements and data analysis.
Freelancing Experience
Mochi Health (USA), Palace Unity (USA)
May 2023 - Aug 2023
Main Tasks & Responsibilities:
Provided customer support and resolved issues for healthcare and property management clients.
Managed cleaning schedules, guest communication, and inventory.
Conducted data analysis, documentation, and reporting.
Trained staff and implemented customer retention strategies.
After Hours Driver Support Specialist
USA (Logistics Freelancing)
August 2023 – Present
Main Tasks & Responsibilities:
Handled driver complaints, dispatch issues, load problems, and camera issues.
Monitored and communicated with drivers, responded to emails, and managed bookings.
Issued fuel cards and assisted with maintenance tasks.
Completed training courses in Occupational Health & Safety and Project Management.
This profile showcases my diverse experience in customer service, project management, and administrative roles, along with my strong skills in communication, problem-solving, and collaboration. I am committed to delivering exceptional service and contributing to the success of any team or project I am a part of.