Customer Service Representative Voice and Chat, Technical Support, Cold Calling/A

As an advocate for a forward financing account like Earnin, I focused on providing exceptional support to customers using the app to access their earned wages before payday. My responsibilities included guiding users through account setup, troubleshooting app-related issues, and resolving transaction processing or eligibility concerns. I worked closely with customers to ensure they understood how to seamlessly manage their cash-out requests, linked bank accounts, and set repayment schedules. I helped build trust and confidence in the service by addressing their inquiries with empathy and clarity. This experience enhanced my ability to navigate financial tools, explain complex processes in a simple way, and deliver personalized solutions that align with customers' needs.

As a customer support representative for a technical account like Xfinity, I assisted customers with various issues related to internet, cable, and phone services. My role involved troubleshooting technical problems such as connectivity, equipment setup, and service disruptions. I guided customers step-by-step through resolving their concerns while ensuring a clear and friendly communication style. Additionally, I handled account inquiries, processed service upgrades, and educated customers on maximizing their services. This role strengthened my ability to manage high-pressure situations, deliver solutions efficiently, and maintain a positive customer experience, even in challenging scenarios.

As a case manager in a credit resolution company, I was responsible for guiding clients through the debt resolution process, ensuring they understood their options and felt supported every step of the way. I managed a portfolio of client accounts, regularly communicating with them to provide updates, address concerns, and explain how negotiations with creditors were progressing. My role involved maintaining detailed records, coordinating with internal teams, and ensuring compliance with company policies and legal regulations. By building strong relationships with both clients and creditors, I consistently helped clients achieve favorable resolutions while maintaining a high level of customer satisfaction. This experience honed my skills in problem-solving, communication, and account management.

As a medical records clerk, my tasks include organizing and maintaining patient records, updating files with new information, ensuring the accuracy and confidentiality of medical records, retrieving and delivering records as needed, and assisting with administrative tasks such as scheduling appointments and processing paperwork.