Customer Service Representative

I've been working as a customer support representative for over 4 years. As I've worked in BPO industry, I've learned how to deal with different types of customers and how to build positive rapport with them over the phone. Also, I've learned how to efficiently handle special telephone task like call transfers, taking messages, call backs, holds and ensuring that transactional activities are processed in accordance with standard operating procedures.

I've been a content moderator for less than 6 months. I've learned how to check the context of every comment on a specific platform and reject or approve it upon applying the violation SOP. I've also blacklisted the commenters that are trolling or posting explicit contents such as sexual undertone, promoting or threatening violence, posting hate speech or misinformation on the platform, etc.

I've worked as Customer Sales Support for a year and I can therefore conclude that my 12 months of service as a customer sales support gave me wisdom, maturity and most especially experience that allowed me to give back to the company what they deserve. Satisfactory sales profit, efficient call handling and proficient tool navigation are the skills that I've developed.

I've worked under a BPO logistics and freight account for 2 years and I've learned how to set appointments, apply late fee, reschedule delivery or pickup appointment time, help drivers having a truck mechanical breakdown by transferring them to road side assistance team, check maps if the driver is having a hard time finding the pickup or delivery location, inform the shipper if the driver wants to cancel the shipment.

I've worked as an email support representative on a logistics and freight account for 2 years. I'm emailing the shipper if the driver wants to cancel or book a shipment. Also, informing the shipper via email if the driver needs to reschedule their pickup or appointment time due to mechanical or weather issue.

I've worked as a health care representative for almost a year, providing assistance to senior citizens of US who are a Medicare card holder. Informing them about their HMO benefits that can be useful for them especially if they are having pain or dealing with cancer and other health condition.

I've worked as a Quality Analyst for almost a year. I can therefore conclude that it have helped me to recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze statistical data. Ensure that user expectations are met during the testing process. Draft quality assurance policies and procedures.