Roylan

E-Commerce Virtual Assistant|Expert in Shopify Dropshipping|

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 9th, 2025 (yesterday)

Member Since

April 26th, 2023

Profile Description

Highly skilled and results-driven professional with over 8 years of experience in customer service and technical support. Strong expertise in handling high-pressure situations, delivering exceptional service, and solving complex issues. Demonstrated ability to build strong relationships with clients and provide solutions that drive customer satisfaction. Certified in Shopify Dropshipping, bringing a comprehensive understanding of e-commerce operations, product research, store setup, and digital marketing strategies. Committed to continuous professional growth and contributing to the success of a dynamic team.

Top Skills

Experience: 2 - 5 years

Throughout my career, I have gained extensive knowledge of various technical and software-related issues, which has enabled me to troubleshoot and resolve customer inquiries with ease. Additionally, my experience in customer service has taught me how to communicate effectively with clients, maintain professionalism, and handle challenging situations in a calm and collected manner.

Experience: 1 - 2 years

I have 2 years of experience working in email support. During this time, I have developed a range of skills, including exceptional communication skills, strong problem-solving abilities, and a deep understanding of customer service principles. I am dedicated to providing high-quality support to customers and helping them resolve any issues they may have with their email accounts or related services. I am confident that my experience and expertise make me an ideal candidate for any email support position.

Experience: 6 months - 1 year

Shopify Dropshipping training provided me with the skills and knowledge to build and manage a successful e-commerce store using Shopify. The training covers essential aspects of dropshipping, including: Product Research: Learning how to identify profitable products to sell, assess market trends, and select suppliers. Store Setup: Understanding how to set up a Shopify store, customize its design, and optimize it for conversions. Order Management: Gaining insights into fulfilling orders, managing inventory, and automating processes to ensure smooth operations. Marketing and Advertising: Learning strategies for driving traffic to the store through social media, paid advertising, and SEO techniques. Customer Service: Developing skills to manage customer inquiries, handle returns and refunds, and maintain customer satisfaction. Financial Management: Understanding the financial aspects of dropshipping, including pricing strategies, profit margins, and managing cash flow. This comprehensive training equips me with the tools to run a successful Shopify dropshipping business and leverage the platform's features for growth and scalability.

Other Skills

Experience: 6 months - 1 year

As a technical support professional with extensive experience, I am equipped with the necessary skills to provide excellent customer service and troubleshoot complex technical issues with ease.

Experience: 6 months - 1 year

Hi there! I am an experienced data entry specialist with a proven track record of accuracy and efficiency. I have honed my skills over the years through various projects and have developed the ability to enter large amounts of data quickly and accurately. With my attention to detail and ability to work efficiently under pressure, I am confident in my ability to meet any data entry needs that you may have. Let's discuss how I can help you streamline your data management processes.

Basic Information

Age
37
Gender
Male
Website
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Address
Mandaue, Cebu
Tests Taken
IQ
Score:  84
DISC
Dominance: 42
Influence: 10
Steadiness: 33
Compliance: 16
English
C2(Advanced/Mastery)
Government ID
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