Short-Term Rental, Guest Communication, & Property Optimizat

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 21st, 2024 (3 days ago)

Member Since

April 26th, 2023

Profile Description

With over 5 years of extensive experience in Airbnb, I bring a wealth of expertise gained from my tenure at Airbnb, progressing from a dedicated Case Manager to a proficient Team Leader. My skill set encompasses a range of areas crucial to the success of property management and guest satisfaction, allowing me to streamline operations and enhance overall performance.

Key Skills:
1. Reservation Management: Skilled in maximizing occupancy rates, handling guest inquiries, managing reservations, and coordinating check-ins and check-outs. Experienced in utilizing various booking platforms and software to streamline operations and ensure exceptional guest experiences. Seeking to support short-term rental companies by delivering efficient and organized reservation management services, optimizing property bookings, and enhancing overall guest satisfaction.
2. Guest Communication: Adept at timely, clear, and friendly communication, I excel at ensuring guests feel welcomed, informed, and satisfied during their stays. I provide prompt responses, address queries effectively, and cultivate a positive experience that elevates guest satisfaction, leading to stellar reviews and increased bookings for your rental properties.
3. Property Listing Optimization: Proficient in crafting compelling property descriptions, enhancing visuals, and employing SEO strategies to boost listings' visibility and drive higher rental conversions. Skilled in tailoring content to resonate with the target audience, optimizing titles, descriptions, and images for maximum impact, ultimately increasing bookings and revenue for short-term rental businesses
4. Software Proficiency: Skilled in Google Workspace, Microsoft Office, and specialized platforms like Guesty, Hostaway, Breezeway and Operto. Proficient in using Canva and fostering seamless communication via Slack.
5. OTA Expertise: Besides Airbnb, I possess comprehensive familiarity with various Online Travel Agencies (OTAs) such as VBRO, Upgrade to see actual info, Upgrade to see actual info, and Expedia, maximizing property visibility and driving bookings across diverse platforms.

Work Experience:
1. First Advantage in 2014, honed meticulous attention to detail as a Phone Research Analyst, ensuring accuracy and precision in data analysis.
2. Hilton Hotels & Resorts in 2014, where I thrived as a Sales Representative, mastering the art of sales, negotiation, and client relationship building.
3. Airbnb in 2017 as a Case Manager and Team Leader further enriched my skill set. Here, I excelled in guest communication, problem-solving, and cultivated effective team leadership, solidifying my capabilities in managing and motivating teams to achieve common goals.
4. Property Rental Company in 2021 as a Guest Communication where I continued to contribute my expertise in customer service while juggling various responsibilities. I am pleased to share that due to my dedication and performance, I've been offered a full-time position, demonstrating my commitment to exceeding expectations and contributing to the success of the team.

Portfolio: Upgrade to see actual info/Upgrade to see actual infoampedro