Customer service representative for 6 years, in which, is xperienced with trainer and workforce roles.
Experience: 5 - 10 years
Exposed to supporting customers, incoming and outgoing calls. Due to the training and experience that I have I am best suitable for providing excellent customer experience while making sure to maintain good quality in work.
Experience: 2 - 5 years
I have been working with a Telco company for 4 years and it's not easy. I Explain how to repair technical issues in a way that the customer can understand with step-by-step instructions and make sure to deliver excellent customer service. I multitask using different tools while on a call. More importantly, making sure that I am able to identify customer's concern and provide them with effective and efficient resolution.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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