Customer service representative for 6 years, in which, is xperienced with trainer and workforce roles.
Experience: 5 - 10 years
Exposed to supporting customers, incoming and outgoing calls. Due to the training and experience that I have I am best suitable for providing excellent customer experience while making sure to maintain good quality in work.
Experience: 2 - 5 years
I have been working with a Telco company for 4 years and it's not easy. I Explain how to repair technical issues in a way that the customer can understand with step-by-step instructions and make sure to deliver excellent customer service. I multitask using different tools while on a call. More importantly, making sure that I am able to identify customer's concern and provide them with effective and efficient resolution.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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