Data Entry Specialist, Customer Service Representative

Addressed customer complaints, product issues, and service inquiries by providing clear and concise instructions and solutions via email. Responded to 50+ customer inquiries daily through email, ensuring all messages were handled professionally and efficiently. Collaborated with other departments (technical support, product development) to resolve complex issues and provide comprehensive solutions. Maintained accurate records of all customer communications using CRM tools (e.g., Salesforce, Zendesk) to track follow-ups and issues.

I've been working with Conectys for almost 2 years as a content moderator for a document approving an application for documents. We are the one who approves and disapproves of the documents which are submitted by the customer.

Detail-oriented data entry professional with over 3 years of experience in managing and inputting large volumes of data with accuracy. Proficient in Microsoft Excel, Google Sheets, and various data management systems. Promoted as a Senior Quality Analyst.

Assisted with account updates, including billing, payments, and subscription changes, ensuring accuracy and customer satisfaction. Managed and resolved customer complaints, de-escalating difficult situations with patience and empathy. Contributed to a 90%+ customer satisfaction rating by consistently providing timely and effective solutions.

Annotated large datasets of images for object detection, tagging objects with appropriate labels and bounding boxes to train computer vision models. Worked closely with data scientists and project managers to ensure that annotations met project specifications and quality standards. Conducted quality assurance on datasets by reviewing and verifying the accuracy of existing annotations, reducing errors by 15%.