Hi! I am an enthusiastic freelancer with passion in my tasks. I have been a customer service representative in a call center for more than 5 years catering customers from US, with a strong inbound and outbound experience dealing with bills, payments and technical concerns as well as sales transactions. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. Other jobs that I experience is with my home base jobs in oDesk. I have worked as a Lead Verification and a
telemarketer.My key in fulfilling my tasks is achieving clients' success as it is also mine.
Experience: 6 months - 1 year
Takes inbound calls for an online shopping website Ebay for the whole of North America. We also do chat and email support to customers’ queries, billing concerns, walk through customers with their listings and account update.
Experience: 1 - 2 years
Takes inbound calls for an online shopping website. We also do chat and email support to customers’ queries, billing concerns, walk through customers with their listings and account update.
Experience: 1 - 2 years
Takes outbound calls for National General Insurance, update and make payment for mortgage from different lenders we cater homeowners and flood.
Experience: 6 months - 1 year
We call probate real estate houses if they are on sale. We purchase, reconstruct and apply for homeowners insurance and remarket the property.
Experience: 1 - 2 years
Part of the escalation team that handles supervisory and portability calls. Also did sales, technical and customer service for a pre-paid mobile company for a US nationwide account.
Experience: Less than 6 months
we called individuals if they would like to subscribe in our Lesko book.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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