Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.16/hour ($1,084.16/month)

Associates degree

Last Active

December 11th, 2024 (10 days ago)

Member Since

February 29th, 2016

Profile Description

I am a highly experienced customer service professional and virtual assistant with over eight years of expertise in providing exceptional support to clients across various industries. My background includes handling customer inquiries, managing administrative tasks, and processing orders in both in-office and remote environments. I am proficient in using e-commerce platforms like Shopify, and CRM tools such as Zendesk, Gorgias, and Olark, along with strong skills in Microsoft Office and project management tools like Slack.Additionally, I have a proven track record of resolving customer issues, training new employees, and supporting business operations through efficient communication, scheduling, and data management. With basic graphic design knowledge using Canva, experience in Facebook ads, and a proactive attitude, I am well-equipped to assist businesses in achieving their goals.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: Less than 6 months

E-Commerce » Order processing » Order Fulfillment

Experience: Less than 6 months

Here’s a description of your experience in order processing: I have experience in order processing from my roles in customer service, where I managed tasks such as handling customer orders, ensuring accurate data entry, and updating customer accounts. In my previous role at LTV PLUS LLC, I worked on the Munk Pank eCommerce account, where I processed orders for keto bar products, managed shipping details using platforms like Shipstation, and coordinated with customers to address any issues related to their orders. My attention to detail and ability to work efficiently helped ensure smooth and timely order fulfillment.

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

I have experience working as an administrative assistant, most recently at Shine Bright San Diego where I handled various tasks such as answering phone calls, managing emails, scheduling appointments, and providing online estimates to clients. Additionally, I coordinated with businesses to establish partnerships and assisted in organizing day-to-day operations. My role required strong multitasking, time management, and communication skills, which helped ensure smooth operations for the company.