Results-Driven Ops Leader | E-Commerce & Client Success

I have extensive experience in social media management, having successfully managed social media strategies for multiple clients across various platforms including LinkedIn, Instagram, Facebook, and YouTube. With a deep understanding of content creation, calendar management, audience engagement, and campaign optimization, I’ve helped brands build their online presence, increase brand awareness, and drive engagement. My experience also includes influencer outreach, running paid social media campaigns, and analyzing performance metrics to continually improve strategies. I have a proven track record of elevating brands’ social media presence and ensuring alignment with business goals.

With over four years of experience in project management, I have successfully led and coordinated a variety of projects, focusing on operations, team management, and process optimization. I excel in overseeing project timelines, budgets, and resources while ensuring alignment with strategic goals. My ability to collaborate cross-functionally, manage client expectations, and track progress through effective communication has resulted in the smooth execution of numerous projects. Whether managing day-to-day operations or leading larger-scale initiatives, I consistently deliver results on time and within budget.

With extensive experience in account management, I have a strong track record of building and maintaining long-term client relationships. I excel at understanding client needs, providing tailored solutions, and ensuring the successful delivery of services. My role often involves overseeing client accounts, managing communications, tracking project progress, and addressing concerns to ensure customer satisfaction.

I specialize in driving measurable results through data-driven campaigns across various digital channels. I have experience managing and optimizing paid campaigns, including Google Ads, Facebook Ads, and LinkedIn Ads, with a focus on maximizing ROI. My approach involves continuously analyzing performance metrics, adjusting targeting strategies, and A/B testing to ensure optimal campaign performance.

I have hands-on experience managing Shopify stores, where I was responsible for overseeing day-to-day operations, product management, order fulfillment, and customer service. I have successfully handled tasks such as updating product listings, managing inventory, processing orders, and resolving customer inquiries. Additionally, I have experience with Shopify's invoicing system, handling insurance claims, and managing wholesale orders. My focus on ensuring smooth e-commerce operations has helped businesses improve efficiency, optimize user experience, and maintain accurate records, ultimately driving customer satisfaction and sales growth.

With a strong background in customer success, I have successfully helped clients maximize the value of the products and services they use, ensuring high satisfaction and long-term relationships. My experience includes onboarding new clients, providing ongoing support, troubleshooting issues, and offering proactive solutions to enhance the customer experience.