Customer Service Representative / Technical Support

-Customer Services Representative - Frontline Work - Answer calls using the call management system and other software provided by the company. -Able to assist inbound customers calls , providing successful solutions in a polite and professional manner using active listening to ensure customer retention. -Maintain strong company branding and service knowledge to better assist customers with account concerns, product questions and general education.

In my role as a Customer Technical Support specialist, I take pride in providing personalized assistance to clients, tackling their complex issues with tailored solutions. I leverage my in-depth technical knowledge to troubleshoot and resolve problems efficiently, always striving to minimize disruptions. I also enjoy collaborating with cross-functional teams, as it allows us to ensure that client systems operate smoothly and that we consistently meet high service standards. Connecting with clients and helping them succeed is what motivates me every day.

-Customer Services Representative - Frontline Work - Answer calls using the call management system and other software provided by the company. -Able to assist inbound customers calls , providing successful solutions in a polite and professional manner using active listening to ensure customer retention. -Maintain strong company branding and service knowledge to better assist customers with account concerns, product questions and general education.