IT Specialist/Helpdesk/Service Desk/Tech Support

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

March 17th, 2025 (yesterday)

Member Since

April 19th, 2023

Profile Description

I am a dedicated and skilled professional with a robust background in both customer service and information technology. With several years of experience in IT support and a proven track record of delivering exceptional customer service, I excel at bridging the gap between technical solutions and user satisfaction.

Key Strengths:

Technical Expertise: Proficient in diagnosing and resolving hardware, software, and network issues. Experienced with various operating systems, including Windows and macOS, and familiar with IT service management tools.

Customer-Centric Approach: Committed to providing top-notch support with a focus on clear communication and empathy. Adept at understanding user needs and delivering solutions that enhance their experience.

Problem-Solving Skills: Strong analytical abilities to troubleshoot complex technical problems efficiently. Known for maintaining calm under pressure and finding effective resolutions.

IUpgrade to see actual info Management: Skilled in logging, tracking, and managing iUpgrade to see actual info to ensure timely resolution and adherence to service level agreements (SLAs).

Team Collaboration: Enjoy working in collaborative environments, sharing knowledge, and contributing to team success. Strong interpersonal skills to build positive relationships with colleagues and clients.

Documentation and Training: Proficient in creating detailed documentation and providing training to users, ensuring they are well-equipped to handle common technical issues.

I am passionate about leveraging my technical skills and customer service expertise to support users and improve IT service delivery. I thrive in dynamic environments and am always eager to learn and adapt to new challenges.