Customer Support Representative / Technical Support Representative

Customer Support Tickets were handled and resolved.

Assists customers with placing an order, resolving product issues, and shipping issues. Helped over a thousand customers enjoy an effortless shopping experience. A positive impression of the business is created by helping the consumer feel happy and satisfied with their purchase. Provides assistance to costumers with their orders, bills, and account modifications. Assisted customers in selecting subscriptions that met their needs while being affordable, costs were decreased for the customer. Helped a loyal customer know the reasons behind his large bill and find a subscription that was less expensive while still giving him access to his favorite channels, encouraging him to remain with the company.

Provided technical support for Voice over Internet Protocol (VoIP), a form of phone system that uses an internet connection to make and receive calls rather than traditional landlines, to local people and local companies. Tailored and personalized VoIP phone systems that are designed to function the way each business requests. Restored a business VoIP phone system that had been out of commission for some time.

Took a course on Microsoft Excel for Beginners.