I have over four years of experience working as a call center agent. My most recent position was as a Travel Agent in a travel agency, where I handled package reservations, including flights, hotel accommodations, cruises, and activity tours. I was responsible for managing clients' itineraries from the
Prior to this, I worked at Blueprint Business Solutions Corporation as a Sales Telemarketing Executive. In this role, I assisted a
Earlier in my career, I worked at Teleperformance, where I directly assisted customers with planning trips, booking flights, and arranging hotel accommodations. I was involved in the entire flight process, ensuring a seamless experience for the clients. Additionally, I worked as a freelance Tour Guide in 2018, gaining valuable experience in client engagement and customer service.
Throughout my career, my colleagues have consistently recognized my ability to convert calls into positive leads and exceed sales targets. I am skilled in time management, ensuring that I meet client expectations, and possess a strong knowledge of the products and services I represent, allowing me to effectively address clients' needs. I am also adept at building rapport and creating a comfortable environment for clients to share their needs and preferences during calls.
I look forward to the opportunity to discuss how my skills and experience can contribute to the success of your company
Experience: 1 - 2 years
When you practice time management every duty you have, you addresses clients needs effectively and smoothly. It optimize the work flow within your team
Experience: 6 months - 1 year
When you possess an in-depth understanding of your product, you can provide accurate information, address customers queries and guide them effectively. This build trust, boosts customer satisfaction and fosters brand loyalty.
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