I have over four years of experience as a Customer Service Specialist, focusing exclusively on international accounts. One of my notable roles was with AT&T, where I assisted customers with inquiries related to their TV, internet, and phone bills. This position honed my ability to address complex issues efficiently and enhance customer satisfaction.Additionally, I worked with Remitly, an international money remittance service, where I was responsible for the daily processing and monitoring of all outward and inward transactions. This role required meticulous attention to detail and the ability to manage multiple inquiries simultaneously, ensuring timely and accurate service for our customers.Throughout my career, I have gained the confidence and skills necessary to effectively address customer needs and foster a positive experience. My commitment to excellence in service has consistently resulted in high customer satisfaction and loyalty.
Experience: 2 - 5 years
Responded to customer inquiries and problems via phone, chat and email. Monitored customer's past and present conversation via CRM and provide timely and knowledgeable assistance.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: Less than 6 months
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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