Customer Service Representative, Video Editor, SMM

Editing and manipulating videos for YouTube posting, Audio, text, and voiceover synchronization, animation, Creating Thumbnails (Canva Tool and Photoshop)

● Handles escalated calls (managerial calls) ● Accepting and providing support for client’s customers ● Provides superb technical support to customers and to the company’s sales and production to help maintain and develop the business ● Troubleshoot mobile phone coverage issues and internal programming

● Thoroughly and efficiently gather customer information, assess and fulfill needs and educate customers where applicable regarding products and services. ● Professionally handle high volume incoming inquiries from customers regarding Eyecare Prescription including but not limited to inquiries regarding cost, billing, deductible, and copays. ● Meet or exceed company client performance metrics. ● Maintain a balance between company policy and customer benefit in decision-making.

● Freelance photographer specializing in nature and landscape photography. ● Coordinated and produced all photo shoots. ● Photo editing, image manipulation/design. ● Responsible for photographing, printing photos, and customer service. ● Process photos, edit and retouch images and restore photos using Adobe Photo programs.

• Assisting potential buyers with their questions, concerns, and vehicle specs. • Responsible for the preparation of mall displays, Bank displays, and Bank Saturations. • Responsible for the BDC (Business Development Culture) processes • Responsible for the Sales Funneling (Capture, Contact, Convert)

 Responsible for site visits for the prospects and new clients Assisting potential buyers with their questions, concerns, and vehicle specs.  Responsible for answering inquiries from clients  Prepares product presentation Responsible for the BDC (Business Development Culture) processes Responsible for the Sales Funneling (Capture, Contact, Convert)  Responsible for Social Media Sales and Marketing  Branch Manager