Results-driven professional with extensive experience in cold calling and outbound sales, coupled with a strong background in customer service. Proven ability to generate leads, close sales, and enhance customer satisfaction. Skilled in managing social media and content creation, with a focus on building strong client relationships and achieving sales targets.
Experience: 6 months - 1 year
Handling mainly outbound calls and also accepting inbound calls for a debt settlement vendor offering debt consolidation, personal loans for purposes such as major purchase, home improvement catering US nationals nationwide. Pre-Qualifying leads that have met the criteria before warm transferring them to an onshore sales team that will processed the transaction. Schedules appointment upon request.
Experience: 2 - 5 years
In my experience in customer support, I have demonstrated a strong ability to communicate effectively with customers, colleagues, and stakeholders. I am skilled in managing customer interactions across a variety of channels, including phone, email, and chat, and I am able to handle complex or sensitive situations with professionalism and tact. My attention to detail and ability to analyze data enables me to identify trends and implement strategies to continuously improve customer support service levels. I am dedicated to providing a positive customer experience consistently, and I am committed to ongoing personal and professional development to ensure that I stay up to date with the latest industry advancements.
Experience: 6 months - 1 year
Handling Inbound calls and resolving concerns such as the following: Cancelling Subscriptions. Refund Management and Processing. Responding to Support Tickets. Deescalation and resolving the concern a first call resolution. Doing outbound calls to follow-up and update the client’s concern. Upselling subscription and trial extension.
Experience: 6 months - 1 year
In my experience as an SEO VA, I am proficient with various tools, including Google Analytics, SEMRush, and Ahrefs, to track website performance and update progress. My knowledge of SEO algorithms and market trends allows me to stay ahead of the curve and ensure that I apply best practices to improve website ranking quickly. I am skilled at analyzing the performance of the website, identifying key metrics, and providing recommendations for improvement.
Experience: 6 months - 1 year
As a social media manager, I am skilled in developing and executing social media campaigns, creating engaging content, and analyzing social media metrics to optimize performance. My success in social media management has helped me build a strong understanding of target audience characteristics, enabling me to create effective social media campaigns that resonate with my clients' specific target audience. My keen eye for detail and ability to analyze data enables me to continuously improve campaign performance and adjust strategies promptly when required. I am an excellent communicator, and I work effectively with other teams, such as graphic design or customer service teams, to ensure a consistent and effective social media presence.
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