Current Employment Status:
Hired Full Time on May 15, 2023
- Over 10 years of in-depth experience in the Contact Center Industry.- Project research and management, data analysis and interpretation, and the development and implementation of strategic KPI's. - I enjoy generating new ideas and devising feasible solutions to broadly relevant problems. - Established good working relationships with customers/clients.- Developed new quality standards for better quality performance and reliability.- Improved support service level hourly.- Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.- Strong personal communications skills.- A leader in managing cross company teams motivating and mentoring strategies.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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