IT Support Level 2

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Associates degree

Last Active

November 22nd, 2024 (today)

Member Since

April 11th, 2023

Profile Description

Supports the following:
(Microsoft Active Directory, Cisco VPN, MS Office/O365, Windows OS, Single Sign-On platform, AWS/Citrix Cloud/VDI, Symantec/Kaspersky antivirus, Software Center, Multi-Factor Authentication, Skype, Zoom, MS Teams, software installs, other computer troubleshooting)
(Handles priority 1&2 outages/major iUpgrade to see actual info through bridge calls. Manages L1 and L2 queue for iUpgrade to see actual info and service requests tickets. Supports admin escalations, escalated VIP tickets to provide resolution and feedback.)
(Handles ageing and hopping tickets; assigned to special projects; provides backup support to L1 phone calls, chats, tickets and emails.)
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Admin Support:
(Microsoft 365 admin center, Azure AD, Microsoft Exchange Server, Genesys Purecloud, Tableau, Some database applications, DocuSign, Parachute)
(Provisioning accesses. Email accounts creation. Provisions softwares and VDI licenses.)
(Handles/configures shared mailboxes, distributions lists and email accounts)
(Handles a huge volume of requests and onboarding tickets daily.)
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Admin Support:
(Google Workspace Admin center, Windows Active Directory, Slack Admin, FreePBX Admin console, PfSense OpenVPN, Issabel CallCenter, Ovirt Server, Dualmon Admin)
(Provisioning accesses. Email accounts creation. Provisions softwares and VDI licenses.)
(Setup AIO/Laptop remotely, reimage Windows machine remotely)