EXPERIENCED COLLECTION & INTAKE SPECIALIST

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

April 11th, 2023

Profile Description

Experienced and results-driven professional with over 14 years of expertise in legal intake, client relations, and financial collections. For the past four years, I have served as an Intake Specialist in a product liability, bankruptcy, and mass tort law firm, where I have been responsible for managing the intake process, conducting thorough client interviews, evaluating case eligibility, and ensuring meticulous case documentation. My deep understanding of legal processes, coupled with a client-focused approach, has enabled me to consistently deliver outstanding results while maintaining a high level of professionalism and empathy.

Prior to my role as an Intake Specialist, I spent 10 years as a Collections Specialist, where I achieved numerous awards and accolades for exceeding performance targets. I demonstrated strong leadership skills by successfully managing and mentoring a team of collectors, driving team success, and fostering a collaborative and productive environment. My expertise includes negotiating payment arrangements, resolving conflicts, and ensuring compliance with financial regulations, all while maintaining a focus on customer service and maintaining positive relationships.

With a proven track record in both legal intake and collections, along with leadership and award-winning achievements, I bring a combination of organizational, communication, and problem-solving skills that contribute to operational success and exceptional client experiences.