Executive Assistant, Admin Assistant, Client Success Manager

In Redmond Law Firm, I Managed Attorney Neil Redmond’s calendar, ensuring a 50% reduction in scheduling conflicts and an increase in productive meeting time. Enhanced email management, reducing response time through the implementation of efficient sorting and filtering systems. Facilitated team communication and collaboration via WhatsApp, resulting to improvement in project turnaround times.

In Redmond Law Firm I was trained to answer inquiry calls, perform intake over the phone, and update clients regarding their cases through call, text, and email. Resolving issues on the first contact and boosting customer satisfaction scores. We Utilized CRM tool Cloudlex to manage client relationships, resulting an increase in client retention.

At Redmond Law Firm, I assisted our social media manager in creating graphics and social media posts, enhancing our online presence and engagement with our audience. I was also a content creator on TikTok, where I amassed nearly 200k followers and consistently received a high number of views per content.

In Redmond Law Firm, I Set up, managed, and optimized Google Local Services Ads, resulting in a successful campaign which significantly enhanced the firm's visibility and lead generation. I also Managed and optimized the Google Business profile of the firm, achieving an increase in profile views and making it one of the leading search results on Google Maps. Uploaded images and videos, posted updates, and replied to reviews and messages, resulting an increase in customer engagement.