CUSTOMER SERVICE REPRESENTATIVE

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 18th, 2024 (today)

Member Since

April 7th, 2023

Profile Description

Experienced BPO Professional with 16 Years of Industry ExpertiseGreetings! I am a dedicated and accomplished BPO industry veteran with an impressive 16-year journey in the dynamic realm of business process outsourcing. My career trajectory, starting as a frontline agent and ascending to the role of Operations Manager, reflects my unwavering commitment to excellence and my proficiency in driving operational Upgrade to see actual inforeer Evolution:???? Agent to Operations Manager: My career began as a humble agent, where I immersed myself in the intricate workings of customer interactions and service delivery. Over the years, I consistently demonstrated exceptional performance, earning promotions that propelled me into leadership roles. I proudly served as Operations Manager for three prominent BPO companies located in both Manila and Clark.Expertise Highlights:? Operational Leadership: My extensive tenure in the BPO sector has empowered me with a profound understanding of call center operations. As an Operations Manager, I orchestrated the seamless execution of various campaigns, ensuring optimal service quality, adherence to performance metrics, and the consistent achievement of KPIs.? Strategic Vision: My experience has honed my ability to craft and implement strategic initiatives that enhance efficiency, productivity, and client satisfaction. My proficiency in devising and refining operational strategies has led to increased process optimization and the attainment of organizational goals.? Team Empowerment: Throughout my career, I have championed team development and mentorship, fostering an environment that nurtures professional growth and elevates employee morale. I take pride in cultivating cohesive and motivated teams that are committed to delivering exceptional customer experiences.Success Indicators:???? Performance Milestones: I am the driving force behind achieving and exceeding performance targets, resulting in consistent accolades for my teams and companies. My approach centers on fostering a culture of excellence, where every teaUpgrade to see actual infomber is aligned with a shared commitment to success.???? Operational Excellence: I have been instrumental in streamlining processes, optimizing resource allocation, and introducing innovative technologies that enhance operational efficiency and elevate service quality.???? Client Relations: My collaborative approach extends to building strong client relationships by understanding their unique needs and aligning our services to exceed expectations. This has led to enduring partnerships based on trust and mutual growth.I am now seeking new opportunities to leverage my extensive industry knowledge, leadership acumen, and strategic mindset. If you are searching for a seasoned BPO professional who is poised to make a transformative impact, I welcome the chance to discuss how my skills and experience align with your organizational goals.Let's connect and explore the possibilities of creating operational excellence together.