Overview

Looking for full-time work (8 hours/day)

at $3.10/hour ($545.60/month)

Bachelor's degree 

Last Active

December 18th, 2024 (today)

Member Since

April 3rd, 2023

Profile Description

I possess a strong combination of leadership, analytical, administrative, and customer service skills.*Team Management: Experienced in overseeing and supervising a team of quality analysts, ensuring that they are properly trained and equipped with the necessary skills to meet product standards, and motivating the team to work towards a common goal of compliance and quality.*Quality Assurance: Skilled in reporting on quality metrics to management, identifying process improvement opportunities, conducting meetings with managers and clients to help operations meet and exceed quality standards, and auditing calls to ensure that agents adhere to account policies and company protocols.*Administrative Tasks: Experienced in performing various administrative tasks such as reporting, analysis, and providing intelligence and analytics to operation partners to guide coaching and feedback. Customer Service: Proficient in providing excellent customer service by addressing customer complaints and questions, providing information about products and services, taking orders, and processing returns.*Communication: Effective in communicating with both clients and teaUpgrade to see actual infombers, working well under pressure, and achieving goals and targets.