Stefe
Customer Service, Admin Support and Roster Management
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.40/hour ($950.40/month)
Associates degree
Last Active
March 12th, 2025 (yesterday)
Member Since
March 31st, 2023
Profile Description
Started my career as a customer service representative in the BPO industry in 2015.
Handled inquiries and identified specific customer pain points for resolutions. - handled voice and non-voice accounts.
Pursuing career growth and unlocking new skills, I got accepted into workforce management. First, as an Operation & Real-time analyst that monitors, reports, and real-time. Also manages team adherence, performance, and queue.
Endorsed to a workforce planner position which introduced me to schedules based on demands - volume trends, AHT and historical forecast, schedule management, Data Entry, and capacity planning. Ventured into freelance work, Virtual Researcher doing data entry and web-based research for US moving software company.
Trained on scheduling tools: Tele Opti, IEX, AGYLE.
Tools that I am familiar with are G suite apps - Gmail, Calendar, G-sheets, Excel, Slack, Teams, and Salesforce.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Other Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Customer Support » Content Management
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » Personal Assistant
Experience: 1 - 2 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valencia, Bohol
- Tests Taken
- DISC
- Dominance: 28%
- Influence: 6%
- Steadiness: 41%
- Compliance: 25%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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