Chatter, Virtual Assistant, Customer Experience, KYC&Fraud Specialist

Overview

Looking for part-time work (5 hours/day)

at $6.96/hour ($765.60/month)

Bachelors degree

Last Active

March 23rd, 2025 (2 days ago)

Member Since

March 27th, 2023

Profile Description

Are you seeking exceptional service backed by 7 years of diverse BPO experience? Look no further!Join me on a journey through my career, where I've honed my skills and expertise to deliver top-notch support and protection in various roles:Concentrix Corporation | IMVU, Email Support(March 2015 – April 2019)Provided unparalleled assistance via email, fostering customer relationships, resolving issues, and promoting products with finesse.Concentrix Corporation | IMVU, Fraud Analyst(April 2019 – March 2021)As a Fraud Specialist, meticulously monitored transactions to detect and prevent fraudulent activities, safeguarding the bank and its customers.Quantrics Enterprises Inc. | Bell Canada, Customer Service Rep.(March 2021– September 2021)Handled telco-related concerns with expertise, managing billing support, technical issues, and inbound sales inquiries seamlessly.Concentrix Corporation | IMVU, Chat Support(November 2021 – March 04, 2023)Provided real-time resolutions and technical assistance with utmost respect and accuracy, ensuring seamless customer experiences.Remitly, Inc. | Risk Investigator(June 05, 2023 - Present)As a Risk Investigator, identified and mitigated fraud risks, verifying transactions, and ensuring compliance with the highest standards.With proficiency in CRM and Salesforce tools, rest assured that your business will be handled with the utmost care and efficiency.Let's elevate your online operations together! Connect with me to explore how I can contribute to your success.