General Virtual Assistant and Customer Service

Overview

Looking for full-time work (12 hours/day)

at $4.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 25th, 2024 (today)

Member Since

March 26th, 2023

Profile Description

Bachelor of Arts in Communication graduate with proven organizational, communication and event skills and over 4 years of experience. Managed clients and executives while performing other general administration tasks. Also a senior technical subject matter expert for 1 year. Looking to fulfill the role of a virtual assistant in order to maintain exceptional external and internal communication.

Worked as an Account Executive in Cosmopolitan Ad with a job of meeting and liaising with clients to discuss and identify their advertisement's requirements.
Worked with agency colleagues to devise and advertising campaign that meets the client's brief and budget. Also, handled social events and corporate accounts. Maintained and developed good relationships with customers through personal contact or meetings via phone. Conceptualized, managed, budgeted and executed events of various scales to meet overall sales objectives.


Worked as an Administrative Human Resource Staff in Technopark Hotel, compile and update employee records. Provide clerical and administrative support to Human resources executives.
Process documentation and prepare reports relating to personnel activities.


Worked as a Customer Service Senior Representative in Intercontinental Hotels Group, responsible for managing International accounts and maximizing sales opportunities with them. Focusing on growing and developing existing clients and ensuring necessary actions are undertaken by account team.


Worked as Customer Service Senior Representative in Metro by T-mobile, effectively field complaints about telephone service, wireless reception connectivity and billing issues. Conducting research into problems or billing error to resolve issues. Acquiring thorough knowledge of the company's services and products to make a good first impression and potential customers.


Worked as Senior Subject Matter Expert for T-mobile Home Internet, ensure that every piece of information is correct and accurate with each deliverable meeting the needs of the stakeholders, regulation and best practices of a company.
Providing knowledge, resources and information to support agents. Address customers concerns accurately and timely. Coaching and training agents on improving Customer interaction and offering advisors guidance.