With over a decade of customer support experience in technical, account management, billing, and sales, I bring diverse expertise to various domains. Recognized for adept multitasking, I excel in account maintenance, problem-solving, research, analytics, and computer hardware and software troubleshooting. Proven in implementing proactive procedures, I ensure smooth operations with excellent communication skills. Proficient in both Windows and Mac systems, I possess strong computer skills and excel in utilizing customer service applications such as SAP CRM, Live Person, Salesforce, Slack, and Office 365. Additionally, I demonstrate leadership by leading, training, and motivating customer service teams, fostering a culture of excellence.
Experience: 10+ years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 10+ years
Experience: Less than 6 months
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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