"Multifaceted Online Pro: Tech Support, CRM, Social Media 

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 25th, 2024 (114 days ago)

Member Since

March 23rd, 2023

Profile Description

Portfolio: Technical Support, Email Specialist, Appointment Setter, and Customer Representative
Introduction:
Hello and welcome to my portfolio! I am a skilled professional with 15 months of experience in technical support, email support, appointment setting, and customer representation. I have a strong background in CRM Hubspot and CRM Odoo, as well as proficiency in using pivot tables in both Excel and Google Sheets. Additionally, I have a basic knowledge of social media advertising, including creating short clips for platforms such as LinkedIn, TikTok, Twitter, and Facebook. As a political scientist, I also possess expertise in research and communication skills. Please browse through my portfolio to learn more about my skills and experiences.
Technical Support:
During my previous job, I worked as a technical support specialist for an international account. I was responsible for handling both inbound and outbound calls, assisting customers with technical issues, troubleshooting problems, and providing solutions. I was proficient in diagnosing and resolving hardware and software issues, as well as providing excellent customer service to ensure customer satisfaction. My experience in technical support has honed my problem-solving skills and ability to handle challenging situations professionally.<8efe80624d780eba0c6493ec45140364>Email Specialist and Appointment Setter:
In addition to technical support, I also have experience as an email specialist and appointment setter. I was responsible for managing and responding to customer emails in a timely and professional manner, providing accurate information, and resolving customer inquiries. I also handled appointment setting for onsite tech services, coordinating schedules, and ensuring appointments were booked efficiently. My attention to detail and excellent written communication skills allowed me to effectively manage email inquiries and appointments.
Customer Representative:
As a customer representative, I have been trained to handle customer inquiries, provide product information, process orders, and resolve complaints. I have developed strong interpersonal skills and have the ability to build rapport with customers to create a positive customer experience. I am skilled in active listening, problem-solving, and conflict resolution, which has helped me to effectively address customer needs and provide satisfactory solutions.
CRM Hubspot and CRM Odoo:
I am proficient in using CRM Hubspot and CRM Odoo, which are widely used customer relationship management tools. I have experience in managing customer data, creating and managing sales pipelines, tracking customer interactions, and generating reports. I am comfortable navigating these CRM platforms and utilizing their features to streamline customer interactions and improve overall customer relationship management.
Pivot Table and Data Analysis:
I possess strong data analysis skills and am proficient in using pivot tables in both Excel and Google Sheets. I am able to manipulate and analyze data to identify trends, patterns, and insights that can inform business decisions. My ability to create dynamic pivot tables and generate meaningful reports has helped me to effectively analyze data and provide valuable insights to support decision-making processes.
Social Media Advertising:
I have a basic knowledge of social media advertising and have experience in creating short clips to advertise products and services on platforms such as LinkedIn, TikTok, Twitter, and Facebook. I understand the importance of creating engaging and compelling content that resonates with the target audience and drives engagement. I am familiar with the different advertising formats and strategies used in social media advertising, and I am able to adapt my content to suit the specific requirements of each platform.
Political Scientist:
As a political scientist, I possess expertise in research and communication skills. I am skilled in conducting research on political issues, analyzing data, and presenting findings in a clear and concise manner. I am also proficient in using qualitative and quantitative research methods, as well as statistical analysis, to inform policy decisions and develop strategies. My excellent communication skills, both written and verbal, allow me to effectively communicate complex concepts and ideas to diverse audiences.
Conclusion:
In summary, my portfolio showcases my experience and skills in technical support, email support, appointment setting, customer representation, CRM Hubspot, CRM Odoo, pivot table and data analysis, social media