Virtual Assistant / Social Media Management 

Answering incoming calls and emails from customers. Maintaining a positive and empathetic attitude towards customers, even in difficult or challenging situations. Understanding and effectively using company policies, procedures, and systems to provide timely and accurate information to customers. Resolving customer complaints and issues in a timely and professional manner, and escalating complex issues to the appropriate channels when necessary. Documenting customer interactions, feedback, and complaints in company databases or other systems. Collaborating with other teams within the organization to ensure timely and effective resolution of customer issues. Ensure customer satisfaction, which can be achieved through excellent communication skills, patience, and problem-solving abilities.

Contact leads via phone, email, or other communication channels to introduce the organization's products or services and gauge their interest in setting up an appointment. Send follow-up message to client. Provide a positive and professional experience to leads, addressing their inquiries and concerns with courtesy and respect. Send calendar for appointment. Meet or exceed appointment setting goals and targets set. Monitor booking to make sure that lead s already submitted necessary forms. Keep track of scheduled appointments and follow up with leads to confirm meeting times, provide necessary information, and ensure attendance.

Develop and implement social media marketing strategies to increase brand awareness, engagement, and conversions. Manage and grow social media accounts, Facebook and Instagram. Create engaging content, including posts, images, videos, and stories, to attract and retain followers. Collaborate with other departments, such as marketing, sales, and customer service, to ensure social media messaging is aligned with overall business goals. Stay up-to-date on social media trends, tools, and best practices, and provide recommendations for improvements and new initiatives. Manage social media advertising campaigns to increase reach, engagement, and conversions.

Entering data accurately and efficiently into computer systems or databases.Verifying the accuracy and completeness of the data entered, and making necessary corrections as needed. Sorting, organizing, and filing documents and data for easy retrieval. Checking data for errors, inconsistencies, and duplications. Maintaining confidentiality and security of sensitive information. Communicating effectively with other team members and departments as needed to ensure accuracy and completeness of data. Adhering to established data entry procedures, guidelines, and deadlines.