Previously worked as a part-time Financial Data Analyst for a client and worked as a Data Entry Specialist in a US based account (SanMar) with a combination of almost 6 years working experience as a customer support, data analytics and back office responsibilities.
I have high proficiency using different tools such as Zendesk, Salesforce, Siebel CRM and ODY (MS365).
Have great analytical thinking. I have experience as NPS (Net Promoter Score) and FCR (First Call Resolution) Champion. This is a direct client reporting position from my previous job where I am assigned to analyze customer's rating to the company and provides action plans for the tea
Competitive performance. I've always been a consistent top performer in every department in my previous jobs.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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