Monica

Experienced Customer Service Specialist| Virtual Assistant

80 ID PROOF
Verified
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

October 1st, 2024 (yesterday)

Member Since

March 7th, 2023

Profile Description

I have been in the BPO Industry since 2018, gaining extensive experience in customer service and technical support:Customer Service Representative: 3 years of experience handling customer inquiries, resolving issues, and ensuring customer satisfaction.Technical Support Representative: 1 year of experience troubleshooting technical problems and guiding customers through Upgrade to see actual info addition, I have 1 year and 3 months of experience as a Virtual Assistant/Appointment Setter for Medical Spas, where I effectively managed leads by explaining services, responding to inquiries, and booking appointments.I also have experience as a Social Media Manager, where I successfully grew and managed my own Facebook page, amassing over 9,000 likes and followers. I created, edited, and posted motivational short videos and lyric music videos, engaging with a large audience.Providing exceptional customer service is challenging, but with my extensive experience, knowledge, and skills, I am confident in my ability to deliver top-notch service and create positive customer and client experiences.
Porfolio: Upgrade to see actual info

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Service Representative for 2 years

Customer Support » Technical Support

Experience: Less than 6 months

Marketing » GoHighLevel

Experience: 6 months - 1 year

Other Skills

Design » Logo Design

Experience: Less than 6 months

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Phone Support

Office and Administration » Data Entry

Video Editing

Office and Administration » Transcription

Experience: Less than 6 months

Marketing » GoHighLevel

Experience: Less than 6 months

Basic Information

Age
26
Gender
Female
Website
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Address
Maasin City, Southern Leyte
Tests Taken
IQ
Score:  123
DISC
Dominance: 47%
Influence: 11%
Steadiness: 22%
Compliance: 22%
English
C2(Advanced/Mastery)
Uploaded ID
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