Monica

Experienced Customer Service Specialist| Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 5th, 2025 (12 days ago)

Member Since

March 7th, 2023

Profile Description

I have been in the BPO Industry since 2018, gaining extensive experience in customer service and technical support.

Customer Service Representative: 3 years of experience handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Technical Support Representative: 1 year of experience troubleshooting technical problems and guiding customers through solutions.

In addition, I have 1 year and 3 months of experience as a Virtual Assistant/Appointment Setter for Medical Spas, where I effectively managed leads by explaining services, responding to inquiries, and booking appointments.

I also have experience as a Social Media Manager, where I successfully grew and managed my own Facebook page, amassing over 9,000 likes and followers. I created, edited, and posted motivational short videos and lyric music videos, engaging with a large audience.

Providing exceptional customer service is challenging, but with my extensive experience, knowledge, and skills, I am confident in my ability to deliver top-notch service and create positive customer and client experiences.

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