Experienced Customer Service Professional with over 3 years in the BPO industry and Administrative Virtual Assistant for more than 1 year. Proven track record in customer service, market analysis, pricing strategy development, and OTA management, leading to significant revenue growth. Skilled in document management, and quality assurance. Adept at providing exceptional customer service, handling inquiries efficiently, and resolving issues promptly. Proficient in using various data entry and management tools, with strong organizational and time management abilities. Demonstrated ability to conduct detailed research, prepare comprehensive reports, and implement strategies to enhance service quality and customer satisfaction.
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