Customer Service Rep | Virtual Assistant

Overview

Looking for part-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

November 21st, 2024 (2 days ago)

Member Since

March 1st, 2023

Profile Description

(Subject matter expert/Mentor)
* Acknowledging their strengths, talents and gifts and encouraging them to find ways to use them.
* Provide a model for a healthy, trusting relationship through clear communication and setting
appropriate boundaries.
* Empowering them to resolve current issues and to develop coping strategies for the future.
* Complete application process, consisting of written application, references, interview, background
checks and volunteer training.
* Creating a curriculum for the new mentees for their entire training.
* Act as a future leader and discuss metrics, stats and provide coaching to the agents.

(Customer support)
* 4+ years customer support experience for B2B and B2C programs.
* Troubleshooting, diagnosing and repairing technical issues.
* Resolving network issues by checking modems, phones and damaged towers.
* Creating offline ticket to be escalated to engineering department once confirmed network issue.
* Selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships.
* Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
* Submitting and processing orders to ensure customers receive the products or services they request on time.
* Participating in company meetings with sales managers and other sales reps. This usually involves providing a recap of recent results and accomplishments to show they’re hitting their quotas