Current Employment Status:
Hired Full Time on Nov 15, 2024
Ewald
Customer Service Support and Email Management for E-Commerce
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $10.28/hour ($1,808.44/month)
Bachelors degree
Last Active
December 18th, 2024 (61 days ago)
Member Since
January 28th, 2016
Profile Description
With over nine years of experience in customer service and more than six years specializing in e-commerce and Shopify drop shipping, I am a highly skilled and adaptable virtual assistant with a strong track record in providing exceptional customer support. I possess expertise in managing Shopify stores, handling chargebacks, disputes, and refunds, and optimizing workflows to enhance operational efficiency. My goal is to continue contributing to e-commerce success by enhancing customer journeys and driving engagement.
Top Skills
E-Commerce » Shopify
Experience: 5 - 10 years
As a Specialist for Shopify E-commerce, I provided comprehensive support and solutions to online store owners and customers. My role involved managing and optimizing Shopify stores, assisting with store setup, product listings etc. Through effective communication and problem-solving skills, I ensured seamless store operations and enhanced user experiences, contributing to increased customer satisfaction and business growth.
Customer Support » Email Support
Experience: 5 - 10 years
As a Customer Support Specialist for Email, I managed customer inquiries, troubleshooting issues, and providing effective solutions via email. My role involved addressing a wide range of concerns, from customer issues to account management, ensuring timely and satisfactory resolutions. I honed my skills in clear and concise written communication, problem-solving, and customer relationship management, consistently maintaining a high standard of customer satisfaction.
Customer Support » Ecommerce
Experience: 5 - 10 years
As a Customer Support for Email in E-commerce, I handled customer inquiries and resolved issues related to online orders, payments, product information, and account management. My responsibilities included addressing customer concerns promptly and efficiently via email, ensuring a seamless shopping experience. I developed strong written communication skills, problem-solving abilities, and a deep understanding of e-commerce platforms, consistently achieving high levels of customer satisfaction and loyalty.
Other Skills
Advertising » Facebook Ads
Experience: 2 - 5 years
Advertising » Tiktok Ads
Experience: 6 months - 1 year
E-Commerce » Amazon
Experience: 2 - 5 years
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo City, Rizal
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 38
- Influence: 16
- Steadiness: 23
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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