Mark

Customer Service/Virtual Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (3 hours/day)

at $4.00/hour ($264.00/month)

Bachelors degree

Last Active

April 7th, 2025 (today)

Member Since

February 19th, 2023

Profile Description

My Primary Skills as a Customer Service:

• Address questions related to the company’s products or services.

• Provide accurate and timely information.

• Ensure a positive customer experience by resolving concerns.

• Respond to customer inquiries via email.

• Follow up on unresolved issues.

• Provide real-time assistance through live chat.

• Offer instant solutions or escalate issues when needed.

• Maintain professionalism and clarity in chat responses.

• Real-Time Escalation

• Identify and escalate urgent issues to higher-level support.

• Communicate clear and detailed information to the appropriate team.

• Suggest solutions, products, or services based on customer needs.

• Provide alternatives if the preferred option is unavailable.

• Use knowledge of company offerings to make personalized recommendations.

• Troubleshoot common technical issues.

• Walk customers through basic troubleshooting steps.

• Determine when to escalate to advanced technical support if necessary.

Top Skills

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

I have been providing excellent service to clients and employees in the past years using English as medium of communication

Office and Administration » Email Management

Experience: 5 - 10 years

I know the importance of responding to queries efficiently and effectively via email. Composing responses in the right way is something that I usually do with my current full time job.

Office and Administration » Personal Assistant

Experience: Less than 6 months

I have been assisting employees and customer for years now with excellent experience and I do believe this is something I don't need taught about anymore.