Virtual Assistant | Go High Level Expert

Overview

Looking for part-time work (2 hours/day)

at $6.00/hour ($264.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

February 19th, 2023

Profile Description

Combined 6 years experience in communications through news writing, scriptwriting escalations analyst in customer support with a demonstrated history of working in financial services. Handled three line of business under an Auto Financing business unit including Auto Loan Retail, Vehicle Leasing and Escalations handling. Background in assisting clients with various tasks including data entry, research, appointment setting and document formatting. Effective balancing on a dynamic and high speed engagement environment.

- Operates internal communication with different divisions and department under the business unit
- Develop and maintain customer relationships by providing excellent customer service, resolve customer issues
-Escalation call handling to build customer loyalty and retention
-Provides customer and technical support as well as understanding of statement of accounts.
-Strong background in CRM systems and their functionality (Salesforce, Zendesk, Asana, Go High Level CRM, Xero, Zoho, Hubspot)
-Full range of customer service includes handling of incoming calls, outgoing calls, email and chat and target required KPIs.
-Communicates through email (Outlook and Gmail)
-Familiar with Google Suite (Gmail, Docs, Sheets, Calendar)
-Maintain SharePoint data to include updates for reporting

OTHER SKILLS:
Video Editing and Graphic design

-Social Media content creation
-FB, IG Reels, YT video editing and Podcast editing
-Adobe Premire Pro
-Audacity
-Adobe Auditon
-Vegas Pro
-Capcut Pro
-Canva

Top Skills

Customer Support

Experience: 1 - 2 years

Handled escalations aiming to maintain and build retention and loyalty of clients. Including financial, customer and technical support services.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Strong fluency in English writing and communication. Able to create understanding between conversations which build relationships with customers and clients.

Office and Administration » Email Management

Experience: 1 - 2 years

Managing emails by sorting and prioritizing messages, responding to queries, handles internal email between the system's different units. Performs various administrative tasks including scheduling meetings and arrangements.

Other Skills

Marketing » Content Creation » Article Writing

Experience: 2 - 5 years

Former News Head Editor of The Freehand Publication — the official publication of the College of Architecture Design and Built Environment of Polytechnic University of the Philippines, Manila. Most of the experienced are gained from Junior-Senior High School activities involving official school's publication. Key responsibilities: -Collects news articles from the writers. -Prepares and observe for any news interests possible for a news coverage. -Checks for any grammatical and spelling errors. -Revises and suggests alternate script. -Collects news articles from the writers. -Prepares and observe for any news interests possible for a news coverage. -Checks for any grammatical and spelling errors. -Revises and suggests alternate script.