Tristan

General VA | Customer Service Rep

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 21st, 2025 (11 days ago)

Member Since

February 19th, 2023

Profile Description

I have worked in the BPO industry for almost 6 years as a Customer Service Representative and Back Office Analyst. All in all, I have almost 4 years handling live chats, emails, and inbound/outbound calls. And almost 2 years as a Back Office Analyst. I have to say that my organizational skills, adaptability, and willingness to learn and mentor others are just a few of the strengths I can contribute to accomplishing the project given successfully.

I have experience withEmail Management
CRM Management
Data Entry
Dispute Filing
Customer Service (Calls, Chats, and Emails)
Technical Support/Customer Service (Naviance or Hobsons Platform)
Social Media Management
Research and Organization
Administrative Management
Client Support

I have experienced using different tools such as

Zendesk
Salesforce
Lean Adjustment Hub
Tcam
Darci
Lexis Nexis
DCM (Dispute Customer Management)
Quavo
CAMS
Nextiva (Softphone)
Twilio (Softphone)
3cx(Softphone)
Microsoft Office Tools
Google Suite Tools
Mika (Quickbook)
Scully (Quickbook)