Customer Support

Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

March 24th, 2025 (2 days ago)

Member Since

February 17th, 2023

Profile Description

Experienced Training and Quality Team Leader | Driving Operational Excellence and Customer Satisfaction

I am an accomplished Training and Quality Team Leader with a proven track record of empowering teams, enhancing performance, and driving customer satisfaction. With a strong background in training, quality assurance, and customer service, I excel in optimizing processes, mentoring staff, and implementing strategies to maximize operational success rates.

Throughout my career, I have demonstrated expertise in developing and delivering comprehensive training programs tailored to improve team productivity. By providing mentoring and guidance, I have empowered individuals to reach their full potential and contribute to overall business success. Through my efforts, I have consistently enhanced team performance, leading to improved quality standards and increased customer satisfaction.

My ability to assess agents, update processes, and ensure compliance with service regulations has resulted in exceptional quality performance. I have implemented rigorous monitoring and assessment measures to maintain adherence to standards, achieving a 90% compliance rate. Additionally, my sharp analytical skills enable me to provide detailed assessment reports to stakeholders, facilitating informed decision-making and driving positive business outcomes.

In my previous roles, I have also excelled in customer service, handling inquiries via multiple channels with a focus on delivering timely and accurate solutions.

As a dedicated Training and Quality Team Leader, I am passionate about driving excellence and delivering exceptional results. I am currently seeking new opportunities to leverage my skills and expertise in a dynamic organization where I can make a significant impact. Let's connect to explore how my experience can contribute to your team's success.

#TrainingandQuality #TeamLeader #OperationalExcellence #CustomerSatisfaction #Leadership #ProblemSolver #Communication #CustomerService