Customer Support

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Bachelors degree

Last Active

March 23rd, 2025 (5 days ago)

Member Since

January 22nd, 2016

Profile Description

Company: VXI Global 
Location: Davao City, Philippines
Position: Technical Support Representative (US Telecommunications)
Responsibilities: Handles technical issues over the phone and troubleshoot with customer. Assisting customers in minor billing issues. 
Start/End Date: December 2013-October 2014

Company: IBEX Global Davao 
Location: Davao City, Philippines
Position: Customer Service Representative (US Telecommunications) 
Responsibilities: Handles customer billing statement issues, issues refunds, processing customer payment for their billing statement, process order for new customers, up selling existing products like Cable, Internet, VOIP and Mobile. 
Start/End Date: November 2014-September 2015

Company: Open Access BPO
Location: Davao City, Philippines
Position: Email Support Representative (U.S. Ride-sharing app) 
Responsibilities: Answer general inquiries from customers (Zendesk), handling applications for driver partnership with the app. Issuing refunds to customers who had problems with the service. Assisting drivers in handling complicated issues encountered with the app. 
Start/End Date: November 2015-January 2016 (Project-based) 

Company: Apigy Inc., (Lockitron) 
Location: California, U.S. (Remote)
Position: Customer Support Representative (Home-based) 
Responsibilities: Answer order or compatibility questions (HelpScout), processing cancel and refund orders (Shopify and Celery), Assisting company's CEO in spreadsheets, tracking customer refunds (through Stripe), processing manual order queue or replacement unit (through Amazon Seller Central).
Start/End Date: February 2016-February 2019