Customer and Content Support, June 2024 - Present
Apteum, 7th Floor, Park Centrale Bldg., Cebu City, Philippines |
- Assist the business by writing SEO and website content to the site as outlined by product and development teams
- Write
- Write product help articles based on new features or product releases
- Manage and respond to ‘live chat’ inquiries from customers and prospects through Intercom
- Manage and respond to
- Monitor customer document orders and follow communication processes accordingly
Content Editor, September 2023 – June 2024
Best Marketing Agency, 12 Woodlands Square, Singapore |
- Wrote at least two new pieces of content daily, including SEO blogs, web pages, listicles, or direct response copy
- Conducted thorough research to identify and fill content gaps, ensuring clients' organic search presence surpasses that of competitors
- Collaborated with Paid Ads Specialists to create engaging copy for
- Wrote compelling landing page copy for Google Ad campaigns
- Wrote scripts for video sales letters to maximize viewer engagement
- Wrote effective HARO pitches highlighting client expertise and building strong media relationships
- Wrote website content for primary keyword pages to improve search engine visibility and user engagement
- Supported fellow content editors by assisting with proofreading and quality control
- Published blog articles and listicles using WordPress
Social Media Manager (Freelance), June 2022 – June 2024
Emdash—, Iloilo City, Philippines |
- Wrote engaging copy for
- Worked closely with the marketing head to create social media campaigns
- Scheduled content using Meta Business Suite and YouTube Studio
- Analyzed data and created monthly social media analytics report
- Communicated with followers and responded to comments across all platforms
Copywriter, October 2018 – March 2023
Business Blueprint, 4/1 Vuko Place, Warriewood, NSW, Australia |
- Worked closely with the marketing team to write
- Wrote well-researched, well-crafted blog articles
- Managed the content calendar to keep track of upcoming
- Wrote social media copy for
- Wrote video descriptions for conference recordings and weekly workshops
- Wrote 10+ systems related to the Copywriter role
- Revised, proofread, and edited any written material from the CEO
- Assisted tea
- Managed the publishing of the bi-monthly mobile magazine
- Responded to customer care messages using Crisp Chat and Intercom
- Wrote support articles for a business training app and mobile publishing app
Executive Assistant to CEO, August 2022 – March 2023
- Managed the CEO’s calendar (appointments, meetings, and travel arrangements)
- Composed and prepared
- Worked closely with the CEO to confirm 10+ speakers and 30+ mentors for conferences
- Provided event management support as requested
- Managed CEO’s social media accounts and responded to messages
- Worked closely with the CEO to keep him informed of upcoming commitments
- Acted as a liaison between the CEO and tea
- Wrote 10+ systems related to the Executive Assistant role
- Assisted in special projects and initiatives as assigned
Content Writer, September 2017 – August 2018
Proweaver, Inc., Keppel Center, Cebu Business Park, Cebu City, Philippines |
- Wrote website copy and SEO blog articles
- Wrote social media copy for various social media channels
- Wrote video scripts for different types of businesses
- Proofread articles written by outsourced writers
- Provided training and guidance to new hires on writing website copy
News Writer Inter, June 2016 – July 2016
SunStar Publishing Inc., P. Del Rosario Street, Cebu City, Philippines |
- Conducted interviews, investigated, and fact-checked news information
- Wrote and published 10+ news articles and lifestyle articles
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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