Services:
- General Admin Tasks
- Social Media Management and Marketing
- Lead Generation
- Graphic Design
Virtual Assistant, Social Media Manager and Lead Generation Skills:
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- Calendar management
- Proficient in using Microsoft Excel, Word, and PowerPoint
- Proficient in using Google Suite, Google drive, Dropbox and OneDrive
- Proficient in using communication tools such as Slack, MS Teams, Chime, Webex,
- Uses Canva and Adobe for photo editing
- Social Media Inbox management
- Content creation and scheduling
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- Lead Generation which includes data researching, data mining, list building
Work Experience and Responsibilities as BPO Team Leader (2012-Present):
- Manages processes based on established performance standards, service and quality
- Measures team overall performance (Productivity, Efficiency, Quality, Timelines, Resource Availability, etc.).
- Responsible for supervising, managing, and motivating tea
- Monitors team performance and report on metrics.
- Builds capacity through resource planning, load balancing, and cross training.
- Provides coaching for challenged tea
- Helps team execute career development plans. Develops tea
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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